Q: How do I track my order?

A: An automatic confirmation email with tracking number will be sent to you once your order has been fulfilled by our team. If you have any questions about tracking, just send us an email at service@poilsbebe.com and we will be glad to help.


Q: How can I make a change to my order?

A: You can send us an email at service@poilsbebe.com with your order number and the requested changes. We will make every effort to help, but we are unable to make any change once the orders are processed.


Q: What should I do if my products arrived damaged?

A: If the product inside your package is damaged, please contact us so we can help.


Q: How do I initiate a refund/ exchange?

A: Please refer to our refund policy for detailed information.